CONSOLIDATED CUSTOMER SERVICE CENTER
1-800 283 4465 (8AM - 5PM Mon. - Fri.)
The Consolidated Customer Service Center has representatives ready to help you with any questions.
WHERE TO FIND PROGRAM FORMS
All Program Forms Are available at PALCO NM and on the NM Medicaid Portal
THE FINANCIAL MANAGEMENT AGENCY (FMA)
Palco processes employee timesheets or invoices, and bills Medicaid for services and goods approved on the Service and Support Plan. Conduent makes payment to employees for services rendered to the Mi Via participant. Click button below for forms.
New Mexico - PALCO: palcofirst.com
Consolidated Customer Service Center at 1-800 283 4465 (8AM - 5PM Mon. - Fri.)
Fax: 1-866 302 6787
THIRD-PARTY ASSESSOR (TPA) FOR MI VIA
QUALIS HEALTH IS RESPONSIBLE FOR REVIEWING AND APPROVING THE SERVICE AND SUPPORT PLANS (SSP).
Customer Service Phone: 866 962 2180
FFS Prior Authorizations Fax: 888 515 2067
1 - Qualis will contact you shortly after your MiVia Waiver selection to set up an appointment to conduct a face-to-face assessment.
2- Once Qualis receives all of your paperwork, your Level of Care (LOC) can be determined
3 - Once your LOC is determined you will receive a letter in the mail from Qualis. Your Consultant will also receive this letter and will contact you for next steps.