PROGRAM PARTNERS
MEDICAID CARE COORDINATION
Blue Cross Blue Shield
Member Services (866) 689-1523 TTY/TDD: 711 Care
Coordination (877) 232-5518
https://www.bcbsnm.com/turquoise-care
Presbyterian Health Plan
Member Services 24 Hours (505) 923-5200 (888) 977-2333 TTY: (888) 872-7568
Navajo Hotline In Albuquerque: (505) 923-5157 Outside Albuquerque: (888) 806-8793
https://www.phs.org/health-plans/turquoise-care-medicaid
Molina Healthcare
Member Services (844) 862-4543 (TTY: 711)
Care coordination 1- 844-862-4543
https://www.molinahealthcare.com/members/nm/en-US/mem/Medicaid
United Healthcare Community Plan
Member Services 1-877-236-0826, Monday through Friday, 8 a.m. to 5 p.m. MT TTY/TDD: 711
Care coordination 1-877-236-0826
https://www.uhc.com/communityplan/new-mexico/plans/medicaid/turquoise-care
Reporting Abuse Neglect & Expoitation
https://www.hca.nm.gov/report-abuse-neglect-exploitation/
Hotline at 866-654-3219
HEALTH CARE AUTHORITY
Call Us Customers: 1-800-283-4465
Text Us: Text the CCSC at 601-401-4995 for general information.
24 hours a day/7 days a week (Standard messaging rates may apply.)
Email Us Customers: NM.Customers@hca.nm.gov
Providers: NM.Providers@hca.nm.gov
Send an email at any time and receive assistance Monday–Friday, 7 a.m.–6:30 p.m.
Chat With: Us Use online chat 24 hours a day/7 days a week.
Find the chat link on the Medicaid portal web page.
COMAGINE HEALTH – THIRD PARTY ASSESSOR (TPA)
We review requests for the Mia Via program. We review initial level of care (LOC) requests and conduct annual in-home assessments. We also review the Service and Support Plan (SSP) and budgets. https://comagine.org/program/new-mexico-medicaid/mi-via-participants
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If you have questions about scheduling an In-home assessment you may call (206) 364 – 9700 ext.7682
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If you have any questions or concerns, our customer service staff are available to help you Monday- Friday, 8 a.m.-5 p.m. at 866-962-2180 (toll-free)
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You can fax supporting documents and LOC documents to 800-251-9993.800-251-9993
PALCO – THE FINANCIAL MANAGEMENT AGENCY (FMA)
Palco processes employee timesheets or invoices, and bills Medicaid for services and goods approved on the Care Plan. Palco makes payment to employees for services rendered to the participant.
All forms can be found: https://www.palcofirst.com/programs/new-mexico/
Questions Call Consolidated Customer Service Center at 1.800.283.4465, choose option 5.
Employee timesheets are required to be submitted online via docprocessing@conduent.com
YES NEW MEXICO TURQUOISE CARE WEBSITE
Information on applying for Medicaid for and managing health and human services programs and services.
Website: https://yes.nm.gov/
Phone: 1-800-283-4465
COMMUNITY RESOURCES
Resource Guide for Children and Youth with Special Health Care Needs
https://www.nmhealth.org/publication/view/guide/4582/
New Mexico Behavioral Health Resources (NMBHR.COM)
www.NewMexicoBehavioralHealthResources.com
Find providers, support groups and advocacy agencies
American Red Cross First Aid Training in New Mexico
https://www.redcross.org/local/new-mexico/take-a-class/first-aid
Aging & Disability Resource Center
https://www.aging.nm.gov/consumer-and-elder-rights/adrc/ 2550
Cerrillos Road Santa Fe, NM 87505 call 800-432-2080
The ADRC is here to assist elderly people, persons with disabilities and caregivers to find services and resources to help them live well and independently. The New Mexico Social Services Resource Directory (SSRD) is a service provided by the Aging and Disability Resource Center (ADRC). The SSRD utilizes a robust database providing information on over 3,700 national, state, and local resources.
DISABILITY RIGHTS NEW MEXICO
Disability Rights New Mexico (DRNM) is a private, non-profit organization whose mission is to protect, promote and expand the rights of persons with disabilities. We are the designated protection and advocacy program for New Mexico, and as such we have authority under federal law to pursue legal, administrative and other remedies on behalf of persons with disabilities.
NM DVR
DVR helps individuals with disabilities achieve a suitable employment outcome
Ticket To Work
https://choosework.ssa.gov/about/how-it-works
Ticket to Work connects you with free employment services to help you decide if working is right for you, prepare for work, find a job or maintain success while you are working. If you choose to participate, you will receive services such as career counseling, vocational rehabilitation, and job placement
U.S. Citizenship & Immigration Service
Information for employers and employees about verifying that an employee is legal to work in the United States
STATE PHONE NUMBERS
Emergency Call 911
https://www.911.gov/using911appropriately.html
24 hour Crisis Line-Statewide
American Association of Poison Control Centers
Call (800) 222-1222 Available 24 hours everyday
CRISIS LINES
New Mexico Crisis & Access Line
CALL 1-855-NMCRISIS (662-7474) AND/0R DIAL 988
988 Lifeline
Call or chat 988
The Hope Line
We help students and young adults in crisis by offering sound advice and a safe place to connect.
Native Youth Crisis Hotline
All Nations Hotline is a crisis text line for Native Americans, staffed by Native Americans
https://allnationshotline.org/
Text “SUPPORT” to 33464 to receive assistance in a crisis Adult Protective Services
https://www.aging.nm.gov/adult-protective-services/
Adult Protective Services
Reporting Hotline: 1-866-654-3219
Child Protective Services
https://www.cyfd.nm.gov/protective-services/
To report suspected child abuse or neglect call 1 (855) 333 – SAFE (7233) or you may call #SAFE from any mobile phone.
New Mexico Sexual Assault Nurse Examiners (SANE) Programs
Alamogordo Southern NM Wellness Alliance
MAIL: PO Box 2626 Alamogordo, NM 88310
Otero County
575-415-0913 phone 575-430-9485 SANE dispatch
Albuquerque
Statewide SANE Coordinator
PHYSICAL: 3909 Juan Tabo Blvd. NE, Suite 6 Albuquerque, NM 87111
All counties 505-883-8020 phone 505-883-7530 fax
Albuquerque SANE Collaborative
MAIL: PO Box 37139 Albuquerque NM 87176
PHYSICAL: 625 Silver SW Suite 2206 Albuquerque, NM 87102
Bernalillo County 505-883-8720 phone 505-883-8715 fax 505-884-7263 SANE dispatch
Farmington
Sexual Assault Services of Northwest NM
PHYSICAL: 622 West Maple Suite H Farmington, NM 87401
San Juan County
505-325-2805 phone 505-326-2557 fax 505-326-4700 SANE dispatch 1-866-908-4700 emergency
Las Cruces
Las Cruces La Piñon SANE Project
MAIL: La Piñon SANE Project 525 S. Melendres Las Cruces, NM 88005
PHYSICAL: Memorial Medical Center 2450 South Telshor Las Cruces, NM 88011
Doña Ana County 575-521-5549 SANE office 575-526-3437 La Piñon office 888-595-7273 SANE dispatch
Portales
Arise Sexual Assault Services
MAIL: Roosevelt General Hospital PO Drawer 868 Portales, NM 88130
Roosevelt County
575-226-7263 phone 575-226-4664 fax 575-226-7263 SANE dispatch
Roswell
I Can Survive Roswell Refuge SANE Project
MAIL: Roswell Refuge 1215 N. Garden Roswell, NM 88203
Chaves County
575-627-8361 phone 575-627-5359 fax
Santa Fe
Christus St. Vincent Regional Medical Center SANE Program
MAIL: 455 St. Michael Drive Santa Fe, NM 87505
PHYSICAL: 6601 Valentine Way Santa Fe, NM 87507 Santa Fe County
505-913-4999 phone 505-989-5952 fax 505-982-4917 SANE dispatch
Silver City
Gila Regional Medical Center SANE Program
PHYSICAL: 1313 East 22nd Street Silver City, NM 88061
575-538-4071 phone 575-574-4903 fax 1-866-750-6474 SANE dispatch
Taos
Taos/Holy Cross Hospital SANE Program
PHYSICAL: 1397 Weimer Road Taos, NM 87571
575-751-8990 phone 575-758-8883 SANE dispatch
COLLABORATING WITH COMMUNITY PARTNERS
The Arc of New Mexico
A nationwide network of chapters provides a wide range of human services and other supports to people with I/DD and their family members, including individual and public policy advocacy and residential, educational, and vocational services that let people with I/DD participate and be included in their communities. In addition, many of our chapters provide person-centered and financial planning, recreational activities, and other supports that meet the unique needs of people with I/DD and their families.
Governor’s Commission on Disability
An organization committed to improving the quality of life of all New Mexicans with disabilities by addressing social integration, economic self-sufficiency, political resolve, physical and program accessibility, and full participation in the benefits of life and rights of all individuals.
New Mexico Allies for Self-Advocacy
https://alliesinselfadvocacy.org/
Resource site, funding for the website was discontinued on September 29, 2014.
New Mexico Autism Society
Autism Resource Directory
http://nmautismsociety.org/autism-resources-in-new-mexico/resource-directory/
New Mexico Brain Injury Advisory Council
Members of the council include individuals with brain injuries, family members, healthcare professionals, and representatives from agencies that provide help for persons living with brain injuries.
New Mexico Center for Self-Advocacy
The New Mexico Center for Self-Advocacy is a place where people with intellectual and developmental disabilities go to meet, organize, work and train others on how to improve their quality of life. NMDDPC helps and supports people with developmental disabilities in becoming empowered, making their own decisions, speaking up for themselves and others, taking control of their own lives, creating awareness about disability issues and achieving maximum independence and quality of life.
New Mexico Developmental Disabilities Planning Council
DDPC members and a small staff work on ways to improve the quality of life for individuals with disabilities in New Mexico.
Parents Reaching Out
http://parentsreachingout.org/
A non-profit organization that works with parents, caregivers, educators, and other professionals to promote healthy, positive and caring experiences for families and children.
UNM Continuum of Care
The mission of Continuum of Care is to improve and sustain the quality of health and healthcare for all people with intellectual and/or developmental disabilities in New Mexico.
NATIONAL RESOURCES & LINKS
Center for Inclusion
7 2026 Provides resources and training about person-centered planning, inclusion, community building and much more.
National Resource Center for Participant-Directed Services
The National Resource Center for Participant-Directed Services (NRCPDS) assists states, agencies and organizations in offering participant-directed services to people with disabilities. Our mission is to infuse participant-directed options in all home and community-based services (waiver programs). We provide national leadership, technical assistance, training, education and research that improve the lives of people of all ages with disabilities.
The Center for Self-Determination
https://www.self-determination.com/
The Center for Self-Determination is a non-profit organization, established in 2000, operating as the primary clearinghouse, training and technical assistance source on Self-Determination in the United States and other countries. The Center is devoted to working within the public and private sector to move power and authority over resources directly to individuals with disabilities, families and allies.
ABLE NEW MEXICO AN INVESTMENT ACCOUNT
SAVE AND INVEST WITHOUT LOSING ELIGIBILITY
